We have just finished our 3rd annual IT Adoption Insight Report. I hope you like it.
The survey results show current application development and support practices both struggling. It is true that for some time the squeaky wheels often receive a greater share of development dollars and that support is mostly reactive. But, under the pressure of the recession the requirements communication process has not improved and restricted end-user support budgets are getting chewed up by the problem children.
What is GREAT in the survey - the standout performance of IT organizations not interested in victimization. IT organizations taking the lead on software value assurance achieve effective usage rates 1.5 times higher than their order taking peers.
So with the Era of More with Less not likely to leave soon - What’s an IT shop to do about increasing business impact and building credibility?
Quite simple. LET USAGE BE YOUR GUIDE. Analyze, understand and act upon the usage behaviors of employees to drive development focus, accelerate process adoption and deliver end-user productivity for the masses. Not only will this result in IT serving the Herd more effectively, who knows, maybe you’ll get lucky and find some underutilized software. A nice gift come maintenance renewal time.
Comments